a partnership designed to help retailers achieve
improved performance through a Lean Kaizen culture.
Tlantic / Kaizen Institute


CASE 1


Store Operations


Food and fashion retailers in Europe and South America. A Kaizen review and subsequent revision of the in-store operations and processes were made, seeking to eliminate waste, increase productivity and improve customer service.





Problem



  • Stock-outs

  • Product not available for sale

  • Divergence of prices across systems

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  • Expiration dates passed

  • Planogram not being followed

  • Lack of detail on products in the store

  • Lack of real-time information

  • High operating costs



Solution



  • Kaizen - every person involved & affected to help organise space, and improve processes

  • Implementation of tlantic mobile retail suite



Results



  • Increased sales in different categories: 15%

  • Increased productivity: 27%

  • Work costs reduced by more than 5%

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  • Increase in customer satisfaction: 7%

  • Increase in market share: 2,2%

  • Shortages: -21%

  • Reduction in stock: 12%

  • Greater food safety

  • Greater motivation for everyone








CASE 2


Management of Work Force and Service


A need was identified to enable better in store planning of labour schedules, whilst ensuring that all staffÕs personal and contractual needs were met, and at the same time guarantee that the right person was in the right place at the right time, to provide better customer service and achieve greater employee satisfaction.





Problem



  • High costs due to non-compliance with legislation

  • Inflexible planning generating high rates of absenteeism, turnover and unmotivated colleagues.

  • Allocation of work force not suited to the needs of the store

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  • Long queues for customers

  • Lost sales

  • Customer dissatisfaction

  • Costs and planning errors



Solution



  • Kaizen- every person involved & affected to help organise the teamÕs schedules, and plan the work

  • Implementation of tlantic workforce management



Results



  • More efficient allocation of labour resources in accordance with demand, based on historical sales data, and sophisticated forecasting.

  • Lowering of people costs by over 5%

  • Labour scheduling in half, i.e. 50%, the time

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  • Queuing time reduced by 66%

  • No fines to pay

The joint experience of tlantic and Kaizen Institute allows retailers to attain operating excellence through the combination of a culture of continuous improvement, supported by agile and innovative software based information systems.

The Lean Kaizen culture applied to the retail sector generates countless success stories showing sustainable gains over the entire course of the value chain - from the supply chain up to the central structures, including the physical and the online store.

Introducing Kaizen for Retail leads to a genuine cultural transformation that increases customer satisfaction and sales, whilst improving staff motivation as they contribute to improving operational excellence. Real use cases in retail today demonstrate bottom line improvements of at least 10 m euros per annum.

Facilite a interação com o cliente em qualquer momento, em qualquer lugar!

  • Acesse a informação detalhada dos produtos, dentro e fora da loja
  • Acesse a cupões digitais e listas de compra
  • Melhor experiência de compra
  • + Fidelização


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Organisation of the ‘Rear Guard’

A place for everything, everything in its place (+ visual management).
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Productivity

Movements

Shortages

Stock-outs

Motivation

 

 

 

Replenishment

Product always available at the front of the store. Better utilisation of the work force.
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Produtivity and

Efficiency

Shortages

Stock-outs

Sales

Service

Employees more available for faster and more effcient service.
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Anomalies

Speed

Waiting Time

Information

Customer satisfaction


Store Front

Eficient Payment and Check out, without waiting.
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Anomalies

Waiting Time

Lost Sales

Customer satisfaction

Manufacture

Manufacturing processes according to real needs (Just in Time).
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Production with

Frequency

Materials

Better level of service with

Stock-outs

Shortages

Customer satisfaction

Audit Management

Competent detection of anomalies and inmediate reaction.
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Customer satisfaction

Stock-outs

Shortages

Complaints

Errors


Operations Management

Monitoring of operations through greater visibility and software based reception of alerts.
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Transparency

Speed of response

Team motivation and involvement

Anomalies and unforeseen situations

Administrative Areas / Central Structures

Simple, exible and e cient support processes.
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Lead time

Better Planning

Motivation

Communication


Methodologies and Tools

  • Design of Layout of workplaces
  • Team frames
  • Visual Management
  • Work Normalisation
  • 3C and Kaizen Kobetsu (Focused Improvement)
  • 5S (Sort [Seiri], Straighten [Seiton], Shine [Seiso], Standardise [Seiketsu] Sustain [Shitsuke])
  • Kanbans (Visual Planning Tools)
  • Mizusumashi (Normalised Logistics Train)
  • Dynamic Work Plan
  • Value Chain Mapping
  • Audits
  • Tlantic mobile instore picking
  • Tlantic mobile sales
  • Tlantic mobile instore
  • Tlantic mobile management
  • Tlantic workforce management
  • Tlantic unified front office
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For more information visit:

WWW.TLANTIC.COM WWW.KAIZEN.COM
TLANTIC LATAM
GENERAL CONTACT
+55 51 3320 1600
info@tlantic.com.br
TLANTIC EMEA
GENERAL CONTACT
+351 220 160 060
info@tlantic.com